Pistacoco FAQs

Brigadeiros are Brazilian chocolates or truffles, traditionally made with a condensed milk base. They are rich, creamy, and delicious, often enjoyed during celebrations and special occasions.

Not all of our Brigadeiros contain gluten. Please check our flavours page for some more detail on individual flavours.

Brigadeiros should be stored in a cool, dry place. For the best taste, we recommend consuming them within one week. Although we prefer our Brigadeiros as soon as they arrive, they can be refrigerated to extend their shelf life.

Perishable items, including our chocolates and brigadeiros, are shipped on Mondays and Thursdays using DPD Next Day Delivery. This means they will be delivered on either Tuesday or Friday. Non-perishable items are usually delivered within 3-5 working days with a standard delivery service. Please refer to our shipping policy for more detail.

If your order hasn't arrived within the expected timeframe, please contact us as soon as possible. We will assist you in tracking your order and resolving any issues.

Currently, we only offer shipping within the UK. We are working on expanding our shipping options in the future to include international destinations.

Changes to orders may be possible if you contact us as soon as you can after making your order. We will do our best to accommodate your request.

If there is any problem with your order, please get in touch with us immediately. We will work to resolve any issues to ensure your satisfaction.

Due to their nature, returns are not accepted for perishable items including our chocolates and Brigadeiros. For more information, please check our refund policy.

Please refer to our refund policy for detailed information on how to request a refund.

For detailed information on our refund policy, please visit our refund policy page.